Refund Policy

Refund & Return Policy

Thank you for choosing Vossa! We hope you’re delighted with your purchase and enjoy using our products. We take great pride in the quality of everything we offer, and we are confident that you will love your items. However, we understand that sometimes things just don’t work out, and we want to make the return process as easy as possible.

Returns

We offer a 30-day return window from the date of delivery for most items. If for any reason you are not completely satisfied with your purchase, you may return the item within this period.

Please note:

• Restocking Fee: A 15% restocking fee will apply to all returns.
• Shipping Fees: Most items will have a paid return label provided, but some products require the Customer to handle return shipping costs. We recommend using a trackable shipping service to ensure your return reaches us safely.

Order Cancellations

If you wish to cancel an order, please contact us within 12 hours of placing your order. While we will make every effort to accommodate cancellations, please note that it is not guaranteed, as some orders may have already been processed or shipped.

How to Process a Return or Cancellation

To initiate a return or cancellation, please contact our customer service team at support@vossa.shop. We’ll guide you through the process and assist with any questions you may have. Thanks you!